Beyond the Usability Lab: Exploring Large-Scale User Experience Research

Bill Albert, Lena Dmitrieva | Bentley University, USA

In this presentation Bill Albert will discuss the emerging interest in large scale user experience research. This type of research involves collecting qualitative and quantitative feedback from a large group of users, as well as full suite of behavioral data. Together, these data provide tremendous insight into the entire user experience, and fills a critical gap in our methodological toolkit.

In the first part of the presentation Bill will review the strengths and limitations of this approach, how it fits in with other popular user research methods, and dispel some of the myths around measuring the user experience. The second part of the presentation will focus on how to conduct large scale user experience research studies. Bill will review some vendor solutions, and provide a basic guideline on how design your own research studies with a limited budget. You will also receive a set of practical tips on how to collect and analyze user experience data.

Monday, 12 October, 05:00 pm (UTC+4) or @584.beats

Webinar is over

Feel free to discuss the webinar at our LiveJournal community

Webinar video

Bill Albert | Bentley University, USA

Director of the Design and Usability Center.

Member of the International Usability Professional’s Association (UPA) Annual ConferenceCommittee since 2003.

More than 15 years of experience in human factors, usability, and user research. Has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy.

Bill is on the editorial board for the Journal of Usability Studies since 2009. Co-author of «Measuring the User Experience: Collecting, Analyzing, and presenting Usability Metrics» and «Beyond the Usability Lab: Conducting Large-Scale User Experience Studies» (coming in January, 2010).

More publications and materials by Bill are availble at Measuring the User Experience companion website.

Lena Dmitrieva | Bentley University, USA

Usability Consultant at the Design and Usability Center.

8 years of experience in usability, human factors, and user research. Has extensive experience managing and conducting all aspects of user experience projects, including projects with Russian-speaking users.

MS with Distinction, Human Factors in Information Design/Bentley University.

Active member of UPA, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI.